Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thecbdspecialist@outlook.com. Should your return be accepted we will supply you with a return address. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thecbdspecialist@outlook.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

In Tranzit Return

In the instance that you decide you would like to make a change or cancel an order that is already shipped and on route; Get in touch using one of the methods on the "contact us" page and let us know. If the package is undelivered, it will then be held at a Royal Mail Delivery Office, this is often for upto 18 days before making a return, so please this bear in mind.

A full refund will be issued once the product then arrives back to store.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.